Shipping policy

At Bagenza, we are committed to providing a smooth and transparent shopping experience for our customers across the USA.

We are pleased to offer free shipping on all orders.

Delivery Times

Below are our estimated delivery timeframes for all USA orders:

  • Order Cut-Off Time: 5:00 PM (ET)
    Orders placed after this time will be processed the next business day.

  • Order Processing Time: 1–4 business days (Monday–Friday)

  • Transit Time: 6–12 business days (Monday–Friday)

  • Estimated Total Delivery Time: 7–16 business days

  • Shipped via DHL with tracking in 24–48 hours.


Please note that delivery times are estimates and may vary slightly due to carrier operations, peak seasons, weather conditions, or other local factors.

Shipping Costs

  • Free Shipping: All orders qualify for free shipping within the USA.
  • Minimum Purchase: No minimum purchase is required.

Delivery Issues

If you experience any delivery concerns, such as delays or a missing package, please contact our customer support team as soon as possible. We will gladly assist you and work with our shipping partners to resolve the issue promptly.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with your tracking number. You can monitor your shipment anytime through our Track Your Order page.

Contact Information

Store Name: Bagenza
Company Name: NekCapital LLC
EIN: 38-4393646

Registered Business Address (USA):
16192 Coastal Highway
Lewes, Delaware 19958
United States

This is an administrative office only. No returns. Bagenza is operated by NekCapital LLC, a registered U.S. company. We collaborate with international logistics partners to provide efficient and tracked delivery.

Customer Support

📞 Phone: +1 (302) 560-6546
📧 Email: support@bagenza.com

Business Hours: Monday–Friday, 10 AM to 5 PM ET.

For return or refund questions, please visit our Contact Page: https://bagenza.com/pages/contact