At Bagenza, we offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received.
• It must be returned in its original packaging, including tags where applicable.
• Proof of purchase (order confirmation or receipt) is required.

RETURN SHIPPING COSTS
Return shipping responsibility depends on the reason for the return:

• If an item is damaged, defective, or incorrect, Bagenza will cover the return shipping costs.
• For returns due to personal reasons (such as change of mind, size preference, or dissatisfaction not related to a defect), the customer may be responsible for return shipping costs.
• Original shipping fees are non-refundable unless the return is due to an error on our part.

HOW TO START A RETURN
To initiate a return, please contact our support team at:

Email: support@bagenza.com
Phone: +1 (302) 560 6546

Once your return request has been reviewed and approved, we will provide:

• Detailed return instructions
• The return shipping address
• A return shipping label, where applicable

Items sent back without prior return authorization may not be accepted.

If you have any questions regarding returns, our support team is always available to assist you.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order immediately upon delivery.

If your item:

• Arrives damaged
• Is defective
• Or you received the wrong product

Please contact us within 30 days at support@bagenza.com, including:

• Your order number
• Photos or videos clearly showing the issue

We will evaluate the situation and work promptly to resolve it, either through a replacement or a refund, in accordance with this policy.

NON-RETURNABLE ITEMS
Certain items are not eligible for return, including but not limited to:

perishable goods (such as food, flowers, or plants)
personalized or custom-made products
personal care or hygiene products
hazardous materials, flammable liquids, or gases
gift cards
Items purchased during final sale or clearance promotions are also non-refundable, unless otherwise required by applicable law.

If you are unsure whether an item qualifies for return, please contact us before placing your order.

EXCHANGES

Would you prefer a different size or color? Simply contact us at support@bagenza.com within 30 days.

Please note: For exchanges due to personal preference, you will need to return the original item at your own cost before the exchange item is dispatched.

EUROPEAN UNION – 14-DAY COOLING-OFF PERIOD
If your order is shipped to an address within the European Union, you are entitled to cancel or return your order within 14 days of delivery, without providing a reason, in accordance with EU consumer protection laws.

To qualify:

the item must be unused and in original condition
original packaging and proof of purchase are required
This right applies in addition to, and independently from, our standard 30-day return policy.

REFUNDS

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing will occur within 10 business days

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@bagenza.com

Contact Information

Store Name: Bagenza
Company Name: NekCapital LLC
EIN: 38-4393646

Registered Business Address (USA):
16192 Coastal Highway,
Lewes, Delaware, 19958
United States

This is an administrative office only. No returns. Bagenza is operated by NekCapital LLC, a registered U.S. company. We collaborate with international logistics partners to provide efficient and tracked delivery.

Customer Support

📞 Phone: +1 (302) 560-6546
📧 Email: support@bagenza.com

Business Hours: Monday–Friday, 10 AM to 5 PM ET

For return or refund questions, please visit our Contact Page at https://bagenza.com/pages/contact