FAQ
SHIPPING
How long does delivery take?
Orders are processed within 1–4 business days. Once shipped, delivery takes 6–12 business days. Total estimated time is 7–16 business days (Monday–Friday).
Where do you ship from?
Bagenza works with international fulfilment partners to deliver your order. We provide full tracking once your order ships.
Do you offer free shipping?
Yes. All orders qualify for free shipping with no minimum purchase required.
Will I be charged customs or import fees?
No. All orders are shipped duty-paid. You will not be charged any customs fees on delivery.
TRACKING
How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can also track anytime via our Track Your Order page using your order number and email address.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be unused, unworn, and returned in original packaging with tags attached and proof of purchase.
How do I start a return?
Email us at support@bagenza.com or call +1 (302) 560-6546 within 30 days of receiving your order. Once approved, we'll provide return instructions. Items sent back without prior authorisation may not be accepted.
Who pays for return shipping?
If the item is damaged, defective, or incorrect, we cover return shipping and provide a label. For returns due to personal preference or change of mind, return shipping is at the customer's expense.
Are there any restocking fees?
No. We charge no restocking fees.
How long does a refund take?
Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed within 10 business days back to your original payment method. Your bank may require additional time to post the refund.
Can I cancel my order?
Contact us at support@bagenza.com as soon as possible after placing your order and we'll do our best to cancel it before it ships.
What items can't be returned?
Perishable goods, personalised or custom-made products, personal care or hygiene items, hazardous materials, gift cards, and items purchased during a final sale or clearance promotion.
PAYMENTS
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is checkout secure?
Yes. All transactions are encrypted and processed securely through Shopify Payments.
CONTACT
How do I get in touch?
📧 Email: support@bagenza.com
📞 Phone: +1 (302) 560-6546
Business Hours: Monday–Friday, 10 AM to 5 PM ET
We aim to respond to all inquiries within 24 hours.